At RecoverEase, we want you to be completely satisfied with your knee massager purchase. If you are not happy with your product, we offer a straightforward refund policy.
1. Returns
- You may return your knee massager within 30 days from the date of purchase if you are not completely satisfied.
- The product must be in its original condition, unused, and in the original packaging to be eligible for a return.
2. Refund Process
- To request a refund, please contact our customer support team at [email address] with your order number and reason for the return.
- We will provide you with instructions on how to return the product to us.
- Once we receive the returned product, we will process your refund within 5-7 business days.
3. Refund Method
Refunds will be issued to the original payment method used for the purchase. Please note that depending on your payment provider, it may take additional time for the refund to appear in your account.
4. Non-Refundable Items
The following items are not eligible for a refund:
- Products that are damaged or altered by the customer.
- Products purchased outside of the 30-day return window.
5. Shipping Costs
Shipping costs for returns are the responsibility of the customer, except in cases where the product is defective or there was an error in shipping.
6. Exchanges
If you wish to exchange a product for a different model or size, please follow the return process and place a new order for the replacement item.