Thank you for choosing RecoverEase for your knee massager needs. We are committed to providing you with a seamless shopping experience, and we want to ensure you have all the information regarding our shipping process. Please read the following shipping policy carefully.
1. Processing Time
- Order Processing: All orders are processed within 1-2 business days after payment is confirmed. Orders placed on weekends or holidays will be processed the next business day.
- Order Confirmation: Once your order is processed, you will receive an email confirmation with tracking information. Please allow up to 2 business days for tracking details to become available.
2. Shipping Time
- Estimated Delivery Time: Our standard shipping times are between 7 to 14 business days. This timeframe accounts for processing, packaging, and shipping. Please note that weekends and holidays are not considered business days.
- Shipping Delays: While we strive to meet the estimated delivery window, external factors like weather, shipping carrier delays, or customs processing may occasionally cause delays. We will notify you of any significant delays and keep you updated on the status of your order.
3. Shipping Rates
- Domestic Shipping: We offer flat-rate shipping within [Your Country/Region]. Shipping costs will be calculated at checkout based on your location.
- International Shipping: We currently ship to [list countries or regions, if applicable]. International shipping rates will be calculated at checkout and may vary depending on the destination.
- Free Shipping: We offer free standard shipping for orders over [$X] (optional, if applicable).
4. Shipping Methods
- Standard Shipping: We use reliable shipping carriers, such as [Carrier Name(s)], to deliver your products. You will receive a tracking number once your order has shipped.
- Expedited Shipping: If you need your order sooner, expedited shipping options may be available at checkout for an additional fee.
5. Shipping Address
- Please ensure that the shipping address provided at checkout is correct and complete. We are not responsible for orders that are undelivered due to incorrect or incomplete shipping information.
- If you realize you’ve made a mistake in your shipping address, please contact us immediately at [Customer Support Email] to update your information before your order ships.
6. Lost or Damaged Packages
- Lost Packages: If your package is lost in transit, please contact our customer support team at [Customer Support Email] with your order number. We will work with the carrier to resolve the issue.
- Damaged Items: If your knee massager arrives damaged, please notify us within 5 business days of receiving the product. We will assist you with a replacement or refund, depending on the situation.
7. Customs & Duties (For International Orders)
- Customs Fees: For international orders, please note that customs fees, taxes, or import duties may apply upon arrival in your country. These fees are the responsibility of the customer and are not included in the shipping cost.
- Customs Processing: Any delays due to customs processing are beyond our control, and we encourage customers to check with their local customs office for more information about potential delays.
8. Shipping to PO Boxes
- We currently do not ship to PO Boxes or military addresses (APO/FPO).
9. Changes to Shipping Policy
- RecoverEase reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with an updated effective date.